Metro Bank customer fights for £14,000 refund after AI-linked fraud

By Shane Hickey•The Guardian - UK News

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Lender was told money was being taken without authorisation, with cash used to buy credits for Claude chatbot

A Metro Bank customer has told of his fight to get more than £14,000 back after its systems failed to stop a fraud involving the AI chatbot Claude.

Zoli Rutter, a businessman from Sussex, had a total of £14,244 taken from his bank account. The scam involved fraudsters buying credits to use Claude.

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