Regulator says failures that hit nearly 300,000 customers made worse by utility’s failure to maintain efficient supply system
South East Water has been fined £22.5m by Ofwat for repeated supply failures in Kent and Sussex between 2020 and 2023 that affected more than 280,000 people.
While the root cause of the water shortages was extreme weather, the water regulator for England and Wales found that they were “in part attributable to and/or exacerbated by failures by South East Water itself to develop and maintain an efficient water supply system”.
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