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‘Customers prefer AI chatbots,’ says British Gas owner as 1,300 call centre jobs axed
UK NewsBusinessTechnology

‘Customers prefer AI chatbots,’ says British Gas owner as 1,300 call centre jobs axed

CEO Chris O’Shea defends Centrica’s plans as it reports rise in retail profits following focus on bigger marginsThe owner of British Gas has claimed that most households would rather speak with an AI...

The Guardian - UK News3 months ago
How the Bab al-Mandab blockade threat helped push oil back above $100
UK NewsBusiness

How the Bab al-Mandab blockade threat helped push oil back above $100

Escalating Houthi warnings to ships carrying Saudi crude through the strait lead to fears of further price surgeA fresh front in the Middle East crisis opened this week, bringing a return of soaring g...

The Guardian - UK News3 months ago
EasyJet profits plunge 70% as fuel costs soar amid Iran war
UK NewsBusiness

EasyJet profits plunge 70% as fuel costs soar amid Iran war

Budget airline, which has two US investment firms vying to buy it, also affected by passengers booking laterThe low-cost airline easyJet has revealed a 70% slide in profits because of soaring fuel cos...

The Guardian - UK News3 months ago
Carmakers lobbied UK to revoke ban on petrol and diesel cars after 2035
UK NewsBusinessTechnology

Carmakers lobbied UK to revoke ban on petrol and diesel cars after 2035

BMW, Ford, Nissan and Toyota, plus parts maker Bosch, wrote joint letter to ministers in AprilMajor carmakers privately lobbied the UK government to revoke a ban on new petrol and diesel cars after 20...

The Guardian - UK News3 months ago
Tories ask HMRC to investigate whether Nigel Farage owes tax on £5m gift
UK NewsPoliticsBusiness

Tories ask HMRC to investigate whether Nigel Farage owes tax on £5m gift

Party chair queries status of funds Reform leader received from crypto billionaire Christopher Harborne The Conservatives have asked HMRC to investigate whether Nigel Farage should have paid tax on th...

The Guardian - UK News3 months ago
Segro board U-turns on £14bn takeover bid by US rival Prologis
UK NewsBusiness

Segro board U-turns on £14bn takeover bid by US rival Prologis

UK warehouse landlord says board unanimous in recommendation to accept ‘best and final offer’ The board of the UK warehouse landlord Segro has U-turned and said it would be willing to accept a £14bn...

The Guardian - UK News3 months ago
Funding bus fare cap from aid budget will hit world’s poorest, Burnham told
UK NewsPoliticsBusiness

Funding bus fare cap from aid budget will hit world’s poorest, Burnham told

Proposal ‘throws global south countries under the bus’, says ActionAid UK directorBurnham announces bus fares to be capped at £2The world’s most vulnerable people will be put at risk by Andy Burnham’s...

The Guardian - UK News3 months ago
Food price fears after Europe’s heatwave destroys estimated €2bn of crops
UK NewsBusinessLifestyle

Food price fears after Europe’s heatwave destroys estimated €2bn of crops

Record June temperatures expected to cut grain harvest by 9m tonnes to its lowest level since 2018 The heatwave that swept across Europe in June is estimated to have cost the continent’s grain farmers...

The Guardian - UK News3 months ago
Harry Potter publisher to receive millions in Anthropic copyright settlement
UK NewsBusinessTechnology

Harry Potter publisher to receive millions in Anthropic copyright settlement

Bloomsbury has 14,087 titles listed in agreement between AI startup and authors over use of their work The publisher of Harry Potter has received a multimillion-pound payout as a beneficiary of a $1.5...

The Guardian - UK News3 months ago
Lloyd’s of London says ex-boss’s ‘close relationship’ breached compliance rules
UK NewsBusiness

Lloyd’s of London says ex-boss’s ‘close relationship’ breached compliance rules

John Neal failed to disclose ties with colleague that created a potential conflict of interest, investigation findsLloyd’s of London has ruled that its former boss John Neal breached compliance rules...

The Guardian - UK News3 months ago
Wetherspoon issues fourth profit warning in seven months
UK NewsBusiness

Wetherspoon issues fourth profit warning in seven months

Pub chain blames worse-than-expected sales on rising costs for workers, food, energy and property taxesJD Wetherspoon has issued its fourth profit warning in seven months, with the pub chain blaming w...

The Guardian - UK News3 months ago
UK inflation falls by more than expected to 2.6% in lift for Andy Burnham
UK NewsPoliticsBusiness

UK inflation falls by more than expected to 2.6% in lift for Andy Burnham

Annual June figure comes after new PM pledges to reduce cost of living and improve economyUK inflation dropped by more than expected in June to 2.6%, in a boost for Andy Burnham’s plans to reduce the...

The Guardian - UK News3 months ago
‘Risking blackouts’? How Great Britain’s grid operator was dragged into a political row
UK NewsBusiness

‘Risking blackouts’? How Great Britain’s grid operator was dragged into a political row

Neso denies allegations aired by Tory MP that staff took part in cover-up over decision-making in heatwaveIn a control room in Wokingham, Berkshire, staff work around the clock, minute by minute, to a...

The Guardian - UK News3 months ago
Fiscal hawk or big spender – what kind of chancellor will John Healey be?
UK NewsPoliticsBusiness

Fiscal hawk or big spender – what kind of chancellor will John Healey be?

Diligent, popular, unexpected pick for the Treasury has been given a straitjacket – and the job of funding PM’s policy promisesOn the frequent occasions that John Healey would travel abroad as defence...

The Guardian - UK News3 months ago
Airbus to test folding wings for next generation of bestselling planes
UK NewsBusiness

Airbus to test folding wings for next generation of bestselling planes

Such technology solves problem of longer, thinner, energy-saving wings not fitting in airports around the worldAirbus has said it will test folding wings for the next generation of its bestselling pla...

The Guardian - UK News3 months ago
Oil price rises above $90 as US and Iran exchange fire and Houthis threaten naval blockade in Saudi Arabia - as it happened
UK NewsBusiness

Oil price rises above $90 as US and Iran exchange fire and Houthis threaten naval blockade in Saudi Arabia - as it happened

Rolling coverage of the latest economic and financial newsMore on the cost of living: new figures show that UK grocery inflation eased in the four weeks to 12th July to 2.6%, its lowest rate since Dec...

The Guardian - UK News3 months ago
What will Andy Burnham’s VAT cut on electricity bills mean for you?
UK NewsPoliticsBusiness

What will Andy Burnham’s VAT cut on electricity bills mean for you?

New prime minister is implementing immediate tax cut to help ease cost of living pressures for British householdsAndy Burnham to cut VAT on electricity bills as first cost of living moveHousehold elec...

The Guardian - UK News3 months ago
Thames Water investors offer ‘golden share’ in bid to head off nationalisation
UK NewsBusiness

Thames Water investors offer ‘golden share’ in bid to head off nationalisation

Move would give government veto over big decisions and hostile takeovers, after Burnham’s call for greater public controlNils Pratley: Burnham has forced greater clarity at Thames Water. Now he must c...

The Guardian - UK News3 months ago
How can I water my garden in a hosepipe ban and will there be drought this summer?
UK NewsBusiness

How can I water my garden in a hosepipe ban and will there be drought this summer?

Millions of people in southern England and parts of Wales face restrictions after prolonged periods of hot weatherMillions of people across southern England are subject to hosepipe bans after prolonge...

The Guardian - UK News3 months ago
UK borrows less than expected as Healey vows to ‘buffer against uncertainty’
UK NewsPoliticsBusiness

UK borrows less than expected as Healey vows to ‘buffer against uncertainty’

Figure of £16bn from ONS comes after Andy Burnham revealed plans to cut VAT on electricity billsBusiness live – latest updatesThe UK government borrowed less than expected in June, in a boost for Andy...

The Guardian - UK News3 months ago